Thursday, January 31, 2013

Cathy Morenus Receives Blesher for Assisting Another Delarc Facility

On January 31st Cathy Morenus, Administrative Assistant/ Life Coach 10 at Community Living Skills- Walton received a Blesher Award.  Cathy is a person known for her willingness to help whenever and wherever she can.  She was nominated by Mary Cullen, Administrative Assistant at Resources For Industry (RFI) for “helping in so many ways”.   Mary stated, “Cathy always comes with a smile to help with typing, filing and any interview we ask her to.” 

Blesher nominations are based on the 6 Unifying Principles of The Arc of Delaware County:
1.     Those We Serve Come First

2.     Commit To Excellence

3.     Be Dedicated

4.     Employee Satisfaction

5.     Communicate Effectively

6.     Be Innovative
 Cathy has exemplified them all with her willingness, enthusiasm, and dedication in helping at another facility during a time of staffing shortages while maintaining her own workload.   She has been dedicated by arriving on time, completing all assignments, and always asking what else she can do to help. She is an effective communicator with her positive attitude and follow-up on questions or issues.  She has proved that she is innovative, committed to excellence, and puts those we serve first. Initially unfamiliar with RFI’s Medicaid spreadsheets, she eagerly learned how to utilize them and was instrumental in ensuring they were updated, correct, and filed accurately.  She is always willing to assist in the interview process which enables the hiring process to run smoothly.

Congratulations Cathy!

Monday, January 7, 2013


Recently, George Suess, CEO of The Arc of Delaware County (Delarc) spoke at the Third International Conference on Violence in the Health Sector, which was held in Vancouver, British Columbia.  Work related aggression and violence within the health and social services sector are major problems which threatens worker’s health, compromise organizational effectiveness, diminish the quality of working life for staff and impact negatively on the provision and quality of care.

The conference was organized, sponsored and attended by individual professionals and organizations from around the world. Forty five countries were represented at the conference, including the U.S., Canada, Australia, New Zealand, Switzerland, Ireland, the U.K., India, South Korea, and several other countries from Asia, Africa and South America.

In addition to examining the human, professional and economic impact of violence in the health care sector, the specific aim of the conference was to promote effective and sustainable initiatives and strategies to create safe environments. It also intended to present initiatives which respond to the problem, and are transferable to broader service and geographic contexts. Mr. Suess’ presentation, Shift Happens, Making the Shift to a Proactive Philosophy and Positive Approach, addressed both of these priorities. Based on his best-selling book, Shift Happens, Making the Shift to Proactive Behavior Management, he shared how effective the Shift Happens model has been in virtually eliminating violence and abuse at Delarc, and how organizations across the country are transferring these key concepts to their operations to similarly reduce violence and improve quality of care.

 “Delarc has become a leader in the rehabilitation community as a direct result of our Shift Happens approach.  We have witnessed similar organizations from across the country make significant improvements in their operations based on our consulting and trainings services”, Suess said. “This Conference was an opportunity to determine if the lessons we have learned and the systems we have designed have relevance for those in other work places. The response of the audience was distinctly affirmative. Whether it was about the importance of building a powerfully positive work place culture, selective hiring practices, innovations in orientation and training, or progressive supervision the audience response couldn’t have been better.” he added.

To learn more about the results Delarc produces and positive implications for organizations in Delaware County, go to To schedule a visit or consultation, call 607-865-7126.